As reports of damage from exploding batteries in the smartphone circulated, prompting Samsung officials to urge Note 7 users to turn off their devices and return them. Users have described explosions in cars, homes and hotel rooms while charging and watching video on the phone. The reports point to a deepening problem for the Note 7, beyond the 35 instances of faulty rechargeable lithium batteries Samsung initially disclosed when it halted sales and announced a voluntary recall in early September. At the time, it had sold 2.5 million of the devices.
According to USA Today, Late last week, the U.S. Consumer Product Safety Commission warned consumers to stop using and charging their Galaxy Note 7s due to the risk of exploding batteries. That followed a warning from the U.S. Federal Aviation Administration to avoid turning on or charging Note 7s in airplanes.
Please visit http://www.samsung.com/us/note7exchange/ for return and exchange of your Note 7 devices.